Clarins U.S.A., Inc. (“Clarins”, “us”, “our” or “we”) places great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.
2 - Types of Information Collected
Personal Information We Collect From You.
Personal information or personally identifiable information means any information by which you can be identified, such as your name, address, telephone number, credit or debit card information and billing and account information, birth date, email address, profile information, and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request you may be unable to fully enjoy Clarins’ Sites and services, make a purchase or complete a transaction.
We collect personally identifiable information from you only when you voluntarily provide us with this information. Some examples of the manner in which we collect your personally identifiable information include when you place an order through the Clarins’ Websites or in our stores, create an account on the Clarins’ Websites, make a purchase on the Clarins’ Websites, enter a sweepstakes or contest, take a survey, sign up for a loyalty program or subscribe to a newsletter, contact us with a comment or question, sign up either online or in-store to receive emails or marketing communications about our products or services, or when you visit one of our pages on a third party social networking platform such as Facebook, YouTube, Instagram, Twitter or Pinterest.
Personal Information We Collect From You.
Non-personally identifiable information can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does not identify you personally.
3 - Use of Information
We collect personally identifiable information to serve you better and to provide you with a customized experience while using Clarins’ Sites. Here are some examples of how we use your personally identifiable information:
- to administer Clarins’ Websites, anticipate and resolve problems with these sites, and to store contacts you enter;
- To request feedback and to enable us to develop, customize and improve Clarins’ Sites and our products and publications;
- In the event you purchase a product or service, we may use your personally identifiable information to process your order, complete a transaction or perform after-sales services;
- To keep track of any purchase made by you and/or notify you of any product or service we believe may be of interest to you;
- To contact or alert you about Clarins’ Sites, or any products, activities, special events or offers from us or our partners; and/or to contact or alert you for other marketing, informational, product development or promotional purposes;
- Customer Relationship Management (CRM) (loyalty program, newsletters, promotions, product testing, surveys, etc.);
- To conduct marketing analysis and send you surveys or newsletters;
- To connect you to external third-party applications, such as when you create an account using an external application;
- For fraud prevention and fraud detection;
- To contact you about your use of Clarins’ Sites, or to otherwise respond to your emails, submissions, comments, requests or complaints, including customer support inquiries or questions about our products or services;
- To tie it to your non-personally identifiable information or demographic information in order to provide you with recommendations for products or services that are based on your interests, purchase history, your age or location;
- To combine the personally identifiable information you provide us with other personal and non-personally identifiable information about you (such as demographic and past purchase information) from our records and from other sources, such as address update serves, to use for future marketing initiatives and to help us improve Clarins’ Sites and your overall shopping experience;
- For other purposes about which we notify you or as required by law.
4 – Sharing of Information
Personally Identifiable Information
To complete your purchase. If you choose to make a purchase on Clarins’ Sites, we may collect from you your credit card number, billing address and other information related to such purchase and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other personally identifiable information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card).
We may be required to share your personally identifiable information in order to fulfill a service to you. For example, if you register on Clarins’ Sites, we may have to share your personal and/or non-personally identifiable information with third parties in order to provide content to you that we believe may be of interest to you.
We may also have to share your personally identifiable information if you choose to enter a sweepstakes or contest in order to fulfill the terms of that promotion. This means that we may share the information for prize fulfillment purposes. We may also share your information with the co-sponsor of that promotion or in connection with the distribution of the prize.
We may have to share your information with unaffiliated third-party service providers, agents or independent contractors who help us maintain Clarins’ Sites and provide other administrative services to us (including, but not limited to providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because the unaffiliated third-party service providers that help us administer Clarins’ Sites will have access to your information, if you do not wish for these unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.
We may share personally identifiable information and/or non-personally identifiable information in order to track and analyze usage and volume statistical information from our visitors and customers and provide such information to third parties.
For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.
Non-personally Identifiable Information.
We reserve the right to share non-personally identifiable information about our customers, sales, and traffic to our partners and advertisers. Please also note that we may share your non-personally identifiable information when it is tied to your personally identifiable information, in the manners described above.
5 - Information on Public Areas of Clarins’ Sites
Any information you submit in a public area of Clarins’ Sites – such as on a social media page, user comments, comments on Clarins’ blogs, reviews or comments on any ratings and reviews feature, questions or answer on a question and answer application or any other public forum – will not be treated as confidential and may be publicly disclosed. This applies to personally identifiable information, as well as non-personally identifiable information, so please consider your public postings before doing so. Additionally, information posted on social media pages will be subject to the terms governing those pages and websites.
6 - Protecting Kids’ Privacy
Clarins’ Sites are not intended for children. We do not knowingly collect personally identifiable information from children, and none of Clarins’ Sites are designed to attract children. In the event that we learn that a person under the age of 13 has provided personally identifiable information to us, we will delete such personally identifiable information.
7 - Protecting Your Security
Security for Clarins’ Sites is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure data transfers.
Orders placed on Clarins’ Sites are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
We take special steps to safeguard your personal information and since your password is protected only you can access your account information. We recommend that you keep your password private and always sign-off your account and close your browser when you are finished shopping.
8 - Opting Out
If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email.
If you would like to opt out of receiving direct email, mail, mobile marketing or telephone marketing calls from us, please send your request, including your name, email address, street address, city, state, and zip code, via an email to the Customer Service. We are not responsible for notices that are not labeled or sent improperly, or do not have complete information. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, received previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.
9 - Changing, Updating or Deleting Personal Information
You can update, change or delete certain personally identifiable information (such as your email address, mailing address and payment method) on Clarins’ Websites by clicking “My Account” in the menu at the top of each page of Clarins Websites.
10 – Cookies and Web Tracking Techniques
11 - Third Party Advertisers
12- International Transfer of Information
14 - Assignment
In the event that all or a part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Clarins’ Sites.
15 - Governing Law
16 - Contact Us
One Park Avenue,
New York NY 10016
Email: send an email to the Customer Service
17 - Do Not Track Disclosures
Clarins does not support Do Not Track browser settings and does not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personally identifiable information or non- personally identifiable information.
18 - California Residents
Under California law, if you are a resident of California, you are entitled once per year to request and obtain certain information regarding our disclosure, if any, of you personally identifiable information to third parties for their direct marketing purposes during the immediately prior calendar year. To make such a request, please send an email to the Customer Service with your full name, email address, and postal address in your message. In response to your request, we will provide you with a notice describing the cost free means to opt-out of our sharing your personally identifiable information with third parties, if the third party will use it for their direct marketing purposes.